Hacked Accounts

My account is posting unauthorized content

If your account is leaving comments or sharing things that you haven't posted, your username and password may be compromised. To help secure your account:

  • Change your password by going to your account settings and tapping on "Change Password"
  • Revoke access to any users or applications using your account

I think my Sho_w. account has been hacked.

If you think your account has been hacked and you're still able to log in, here are some things you can do to help keep your account secure:

  • Change your password by going to your account settings and tapping on "Change Password"
  • Revoke access to any users or applications using your account
  • If you can't access your account, reach out to [email protected] and we'll help you solve the problem

Security Tips

  • Pick a strong password. Use a combination of at least six numbers, letters and punctuation marks (like ! and &). It should be different from other passwords you use elsewhere on the internet.
  • Change your password regularly
  • Never give your password to someone you don't know and trust
  • Log out of Sho_w. if you share you phone with other people

Impersonation Accounts

What can I do if someone is impersonating me on Sho_w.?

Sho_w. takes safety seriously. If someone created a Sho_w. account pretending to be you, you can report it to us. Make sure to provide all the requested info, including a photo of your government-issued ID.

If you have a Sho_w. account, you can report it to us from within the app. If you don't have a Sho_w. account, please contact [email protected]

We only respond to reports sent to us from the person who's being impersonated or a representative of the person who's being impersonated (example: a parent). If someone you know is being impersonated, please encourage that person to report it.

What can I do if someone I know is being impersonated on Sho_w.?

Only the person who's being impersonated can file a report, but you can:

  1. Contact the person being impersonated by email or telephone to encourage them to report it to us.
  2. Direct message the person being impersonated to encourage them to report it to us.

Keep in mind that if the impostor account is impersonating someone you're authorized to represent (example: your child), you can report the account by contacting [email protected].

Can I obtain information about someone’s Sho_w. account?

US federal law doesn't allow private parties to obtain account content (example: comments, photos and so on) from providers like Sho_w.

Sho_w. may provide reasonably available basic subscriber information (not content), if any, only where the requested information is indispensable to a case and not within a party’s possession upon personal service of a valid California or federal subpoena. Out-of-state civil subpoenas must be domesticated in California. Sho_w may provide account holders with notice and an opportunity to resist civil subpoenas and reserves all rights and objections.

Those seeking non-content information must specifically identify the account at issue by providing the Sho_w username, profile and relevant date. We can't identify accounts without this information.

What can I do if a username is already claimed but seems inactive?

If a username you want is being used by an account that seems inactive, you can choose an available version of the username to use on Instagram. You can add periods, numbers, underscores or abbreviations to help you come up with a username that's not already in use.

Underage Children

How do I report a child under the age of 13 on Sho_w.?

Sho_w. requires everyone to be at least 13 years old before they can create an account (in some jurisdictions, this age limit may be higher). If your child is younger than 13 and created an account on Instagram, you can show them how to delete their account.

If you'd like to report an account belonging to someone under 13 or if you believe someone is impersonating your child who's under 13, please contact [email protected].

Hate Accounts

Reporting harassment or bullying on Sho_w.

If an account is established with the intent of bullying or harassing another person or if a photo or comment is intended to bully or harass someone, please report it. You can also learn what to do if you think someone is pretending to be you or someone else on Sho_w.

Once you've reported the abuse to [email protected], consider blocking the person.

Self-Injury

I’m worried about someone after seeing content they’ve shared about suicide or self-injury. What can I do?

If someone you know is in immediate physical danger, please contact 911 or local law enforcement for help.

If the threat of physical danger isn't immediate, there are things you can do to help:

  1. Report the content to us so we can reach out to this person with information that may be helpful to them
  2. Share resources and contact information that this person may find helpful
  3. Provide support to this person or contact a family member, friend, counselor or teacher, who may be able to provide support

To report a post for suicide or self-injury:

  1. Tap Report
  2. Send [email protected] a message with description of events and profile information
  3. Share Resources

Suicide Prevention

  • Trained helpers at the National Suicide Prevention Lifeline are online right now. All conversations are confidential and free. Call them at 1-800-273-8255 or start a chat.
  • If you live outside the US or want to see other hotlines, please visit our full list of prevention resources.

Self-Injury

Eating Disorders

In the US, contact the National Eating Disorders Association: 1-800-931-2237; [email protected]; www.NationalEatingDisorders.org

Learn about eating disorders and what you can do if you think a friend has an eating disorder

Provide Support

  • Take the experience seriously and view resources for responding to suicide warning signals.
  • If possible, make sure your friend doesn’t have easy access to firearms or large doses of medication.
  • Listen carefully, communicate care and avoid offering solutions unless your friend asks.
  • Validate your friend's emotions and let them know they're important to you.
  • Be available, both today and in the future. Follow up with your friend regularly to show that you care.

I’m having thoughts about suicide or self-injury.

If you're in immediate physical danger, please contact local law enforcement or a suicide hotline for help.

If you're going through something difficult and the threat isn't immediate, we want you to know there are things you can do right now that may help you:

  1. Talk to someone at a helpline
  2. Reach out to someone you trust
  3. Give yourself a break and do something that makes you feel happy and good about yourself
  4. Talk to someone at a helpline

Suicide Prevention

  • Trained helpers at the National Suicide Prevention Lifeline are online right now. All conversations are confidential and free. Call them at 1-800-273-8255 or start a chat.
  • If you live outside the US or want to see other hotlines, please visit our full list of prevention resources.

Self-Injury

Eating Disorders

Reach out to someone you trust

Contact someone you trust, like a family member, friend, counselor or teacher, and ask them to let you share what’s on your mind. For example, you could say, "I'm going through something difficult and was hoping to talk to you about it. If that's OK with you, can you take some time to listen?"

Give yourself a break and do something that makes you feel happy and good about yourself

It can be difficult to focus when you're overwhelmed or can't find a solution to a problem right away. Stop for a moment, take a deep breath and give yourself a break from your feelings.

Try some of these tips from self-care experts at Forefront and the National Suicide Prevention Lifeline.

Get out for a while:

  • Go for a walk, jog or bike ride
  • Go to the movies
  • Visit somewhere new, like a coffee shop, museum or park you've never been

Be creative:

  • Draw something simple
  • Make a nice meal
  • Write a short story

Soothe your senses:

  • Meditate or do yoga
  • Take a hot shower
  • Listen to your favorite songs

Relax:

  • Look at the clouds
  • Read a book, magazine or blog post
  • Take a nap

I need to find a suicide hotline for myself or a friend.

Suicide hotlines provide help to those in need. Contact a hotline if you need support yourself or need help supporting a friend. If you're concerned about a friend, please encourage the person to contact a hotline as well.

Worldwide

Befrienders

United States

National Suicide Prevention Lifeline
1 800 273 TALK (8255)

Veteran Crisis Line (for active U.S. service members, veterans, and family members)
1 800 273 8255
SMS: 838255

The Trevor Project (for LGBT youth, friends, and family members)
1 866 288 7386

Crisis Text Line
SMS: Text "HERE" to 741-741

Canada

Kids Help Phone (for youth under 20)
1 800 668 6868

For people over 20, find a crisis center that serves your area: Suicide Prevention Canada

First Nations and Inuit Hope for Wellness Help Line
1 855 242 3310 (toll-free, 24 hours)

How do I help law enforcement officer who has posted suicidal content?

If someone you know is in immediate physical danger, contact 911 or a suicide hotline immediately. Please explain to law enforcement that this is a member of their community so they can provide custom support.

We also ask that you report the content to us so we can reach out to this person with information that may be helpful to them:

  • Tap Report
  • Contact us at [email protected] with a description of the problem and the profile information of the person in harm

You can also share resources:

  • Trained helpers at the National Suicide Prevention Lifeline are online right now. All conversations are confidential and free. Call them at 1-800-273-8255 or start a chat.
  • SafeCallNow.org is an excellent resource for public safety employees to speak confidentially with other public safety professionals.

How do I help a member of the US military community who has shared suicidal content?

If a friend or family member is planning suicide or you've seen a direct threat of suicide on Sho_w., please contact your local emergency services or a suicide hotline immediately. We also ask that you contact us at [email protected].

The Veterans Crisis Line provides customized support to members of the military community, including veterans, active duty service members and their families. Support is available 24 hours a day, 7 days a week, 365 days a year. You can contact them by:

Additional resources available to the military community include:

  • The Veterans Crisis Line
  • The Wounded Warrior Project Restore Warriors (TM) provides support for veterans and families who are dealing with combat stress, PTSD or TBI
  • TAPS: Tragedy Assistance Program for Survivors provides support for families and loved ones who have lost someone who was in the military service

How do I help an LGBT person who has shared suicidal content on Sho_w.?

If you've encountered a direct threat of suicide on Sho_w., please contact law enforcement or a suicide hotline immediately.

The Trevor Project specializes in suicide prevention for LGBT youth and offers a lifeline that people in the US can contact by calling 1-866-488-7386. The Trevor Project also offers resources for concerned friends and family members of LGBT youth. Learn more about The Trevor Project on their website: http://www.thetrevorproject.org/

Abuse & Spam

Does Sho_w. prohibit spam?

Yes. In addition to not allowing people from using our service for illegal or unauthorized purposes, our Terms specify that people can't spam others on Sho_w.

How do I report a post or profile for abuse or spam?

If you have an Sho_w. account, you can report abuse, spam or anything else that doesn't follow our guidelines from within the app.

To report a post:

  • Tap on 'options' above the post
  • Tap Report
  • Follow the on-screen instructions

To report a profile:

  • Tap on 'options' in the top right of the profile
  • Tap Report
  • Follow the on-screen instructions

Keep in mind that when you report something, your information isn't shared with the person whose post or profile you're reporting.

How do I report a comment for abuse or spam?

If you see comments that aren't following our Community Guidelines, you can report them. To report a comment:

  • Tap on 'Options' on the post
  • Select 'Report'
  • Tap Spam or Scam or Abusive Content
  • Message [email protected] explaining why the comment is abusive

When you report an inappropriate comment, your report is anonymous, meaning your information is never shared with the person whose posted the comment.

If someone leaves an inappropriate comment on your post, you can delete it.

Does the number of times something gets reported determine whether or not it is removed?

No. The number of times something is reported doesn't determine whether or not it's removed from Sho_w. We remove posts that don't follow our Guidelines, which you can review to learn more about our policies.

What should I do if someone is asking me to share a nude or sexual video of myself on Sho_w.?

Sharing nude or sexual photos/videos is a violation of Sho_w.'s Community Guidelines, so the simplest answer you can give someone is, “No. It’s not allowed on Sho_w.” But beyond Sho_w., it’s important to think about how it would impact you if nude or sexual photos/videos of yourself got out of your control. This can happen the instant someone shares a photo or video. Sometimes people make mistakes, play stupid jokes, or act in anger and share things they shouldn’t.

If you’re under the age of 18, it’s especially important for you to know that sharing nude or sexually explicit images of minors—on the web, on mobile phones, by mail or any other way—is illegal in most countries and could have serious legal and life-changing consequences for both the creator of the images and anyone who requests them.

The safest thing you can do is never share nude photos/videos—or anything else you wouldn’t want other people seeing—to anyone, even if you feel very close to the person asking for them. If someone you care about asks you to share a nude photo/video or leave Sho_w. for a private web chat and you don’t want to, tell the person that it makes you feel uncomfortable. If this person really cares about you, he or she will understand. If anyone tries to threaten or intimidate you into sharing photos/video, just refuse. If it continues, tell someone you trust or contact the police.

Also remember that Sho_w. is a place to share your life with your followers through video. When you allow someone to follow you, they may see personal information you've shared on Instagram. The best way to stay safe is to only accept followers that you know well outside of Instagram.

What should I do if someone is threatening to share things I want to keep private?

If someone is threatening to share things you intended to be private and asking you to send them money or anything else, you have options:

  • Contact local law enforcement and report this to them
  • Report this person to us
  • Block this person
  • The safest thing you can do is never share something you wouldn’t want other people seeing, even if you feel like you trust the person asking you to share

If you're under 18

If you're under 18, we recommend talking with a parent or other adult you trust to help you think through what to do. We offer some tips for parents on safety and security on Sho_w. Here are other resources for you to consider:

Contact a crisis hotline or chat service. These can be found all over the US and in many other countries. This is a good option if you want to remain anonymous while deciding what to do. Crisis lines can also often refer you to a victim advocate or other legal adviser near you. In the US, you can search for one by zip code at www.suicidepreventionlifeline.org/our-network/ or visit www.crisischat.org/.

Talk with a victim advocate or social worker in your town or city. In the US, there are victim advocates in county offices, police stations, domestic violence prevention centers, rape crisis centers, sheriff's offices and offices of state attorneys general. Victim advocates can help you gather evidence, figure out how to keep you safe and get a civil protection or anti-stalking order against the person threatening you. If you're in the US, call the National Organization for Victim Assistance at 1-800-TRY-NOVA/800-879-6682 or go to www.trynova.org.

Contact a legal aid society or organization near you for free advice.

  • Ask a lawyer or other counselor for advice
  • Talk to a school counselor or administration

What should I do if someone on Sho_w. asks me to buy goods or services from them? 

If a non-verified seller on Sho_w. offers to sell you something, we recommend that you ignore it. Unfortunately, we can't provide help if you purchase something from a fraudulent person on Sho_w.

If you see something that goes against our Guidelines you can report it.

Exploitation

What should I do if I see images that sexually exploit children on Sho_w.?

Posting, sharing or downloading images that sexually exploit children for any reason can be criminal. We report all apparent child pornography to the National Center for Missing and Exploited Children.

If you ever see this type of content on Sho_w.:

  • Don't share it or comment on it
  • Report it to us
  • Notify the National Center for Missing & Exploited Children using the CyberTipline
  • If you think an image or video is spreading “virally,” please report it instead of sharing or commenting on it.

Important: Never download or save this content for any reason. You will not be asked to provide a copy of the image or video in any report.

How do I help someone who may be a victim of human trafficking or has shared suspicious posts related to human trafficking?

If you encountered posts that indicate someone is in immediate physical danger related to human trafficking, please contact 911 or local law enforcement for help.

To learn more about the signs of human trafficking, visit http://www.traffickingresourcecenter.org or contact the National Human Trafficking Resource Center at 1-888-3737-888 to learn about local resources and discuss options.

If you're a victim of human trafficking or would like resources to share with a potential victim, please review the following resources:

United States

National Human Trafficking Resource Center
1 888 3737 888
[email protected]

Canada

Contact Canadian Crime Stoppers
1 800 222 8477 (TIPS)

Other Types of Reports

How do I report a deceased person’s account on Sho_w.?

If you're an immediate family member of that person, you can request the account be removed from Sho_w.

Removing the account:

Verified immediate family members may request the removal of a loved one's account from Sho_w. When you submit a request for removal, we require proof that you're an immediate family member of the deceased person, such as: the deceased person's birth certificate, the deceased person's death certificate, proof of authority under local law that you are the lawful representative of the deceased person, or his/her estate.

What should I do if a deceased person’s account is showing in Search & Explore or Suggested for You?

If a friend or someone you know has passed away, you or their family can report their profile and contact [email protected] with a request to delete their account.

What can I do if someone is blackmailing me on Sho_w.?

The safest thing you can do is never share something you wouldn’t want other people seeing, even if you feel like you trust the person asking you to share. If you don't want someone to see your posts or contact you on Sho_w., keep in mind that you can always block that person. You can also read our tips on how to address abuse on Sho_w.

If someone is trying to blackmail you (threatening to share private information about you and asking you to send them money), please report it. You should also contact your local law enforcement.

How can I report a convicted sex offender on Sho_w.?

Convicted sex offenders aren't allowed to use Sho_w. If you've encountered an account that may belong to a convicted sex offender, please report it to us.

Please provide one of the following with your report:

  • A link to a listing in a national sex offender registry
  • A link to an online news article
  • A link to a court document

If you aren't able to include this with your report, we recommend that you ask a local law enforcement representative to contact us so we can take action on your report.

Once we're able to verify someone's status as a sex offender, we'll immediately disable their account.

Did this answer your question?