Return Items you Ordered

You can return many items sold on Sho_w. When you return an item, you may see different return options depending on the brand, item, or reason for return. For more specific info on how to prepare and ship your return, please refer to the brand’s return policies located at their website (i.e., www.patagonia.com) or return info the brand provided in the original package. Make sure to include order number and reason for return when contacting the brand.

About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, how the item was purchased and the brand’s specific guidelines for refunds. For more specific info on refunds, please refer to the brand’s refund policies located at their website (i.e., www.patagonia.com) or refund info the brand provided in the original package. Make sure to include order number and reason for refund when contacting the brand.

Check the Status of Your Refund

If you’re waiting for a refund and want to check the status, you can contact the brand’s support for specific information and updates. Make sure to include order number when contacting the brand.

Exchange or Replace an Item

If you need to trade your item for a different size or color, you may exchange qualifying items as per the brand’s specific guidelines. For more specific info on how to prepare and ship your exchange or replacement, please refer to the brand’s exchange and replacement policies located at their website (i.e., www.patagonia.com) or exchange or replacement info the brand provided in the original package. Make sure to include order number and reason for exchange when contacting the brand.

If the item you wish to return doesn’t have an exchange option or you received the item as a gift, you’ll need to return the original item and place a new order.

Return a Gift

Gift recipients may be able to return items even if the order wasn’t marked as a gift when purchased. The type of refund or credit you receive depends on the brand, how the gift was purchased and how it’s returned. For more specific info on gift returns and refunds, please refer to the brand’s gift return and refund policies located at their website (i.e., www.patagonia.com) or gift return or refund info the brand provided in the original package.

About Exchanges and Replacements

You can exchange or replace an item through the brand if your exchange or replacement meets certain criteria determined by the brand. For more specific info on exchanges and replacements, please refer to the brand’s exchanges and replacements policies located at their website (i.e., www.patagonia.com) or exchanges and replacements info the brand provided in the original package.

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