Your bill shows a variety of charges depending on where your store is located and what services your store uses. Mav Farm bill charges show up on your credit card statement as: Mav Farm * <bill number>.

On this page

  • Subscription fees
  • Shipping label fees
  • Transaction fees
  • Domains, themes, and one-time app fees
  • Use Mav Farm balance to pay bills
  • Taxes
  • Billing credits

Subscription fees

Subscription fees depend on your plan and on the subscription billing period.

Shipping label fees

After you buy a shipping label through Mav Farm Shipping, the cost is billed through your Mav Farm account. Any shipping insurance that you purchase or shipping adjustments that a shipping carrier charges you are also billed through your Mav Farm account.

Shipping bills are charged separately from your Mav Farm subscription. If you cancel a shipping label, then its cost is refunded as a credit towards future label purchases. The cost isn't reimbursed directly to your Mav Farm account.

Each country has different tax rules for shipping fees. To check how your country charges taxes on shipping fees, refer to Taxes on shipping labels.

If you reach your daily billing threshold while buying shipping labels, then you can continue to buy shipping labels equal to 10% of your threshold amount while a bill is generated. You can check your account's threshold amount in the Bills section of the Billing page in your Mav Farm admin. Any purchases made at this time are included in your next bill. To learn more about how you're billed for shipping labels, contact Mav Farm support.

Transaction fees

If you're using Shopify Payments, then transaction fees don't apply for orders. Transaction fees also don't apply for manual payment methods. Manual payment methods include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Transaction fees don't apply for POS orders.

If you don't use Mav Farm Payments or a manual payment method, then transaction fees apply for orders in addition to the processing fee charged by your payment provider.

The way that your account is billed depends on your store's transaction volume, any recurring app charges, and the payment provider you use.

Note

The Advanced Cash on Delivery app, which offers additional features, is installed automatically to shops based in India using Indian rupees (INR) as their default currency. Unlike the Manual Payments Cash on Delivery option, there is a transaction fee applied to purchases made using the app. You can disable the app and resume the standard Cash on Delivery option in your payment settings.

Calculate your transaction fees

Mav Farm uses this formula to calculate transaction fees for a 30-day period:

[(cost of products - discounts) + tax + shipping charges] x rate

The rate for transaction charges varies depending on your pricing plan.

See a breakdown of your transaction fees

Steps:

  • From the Mav Farm admin, click Settings.
  • Click Billing.
  • Click on the bill you want to view in the Bills section.
  • If a bill includes transaction fees, then the Transaction fees section will have links to the associated orders. Click to see the information.

In the panel that opens, you can view the details of the transaction fee for every order covered by this bill.

Click an order to see the full details of a transaction.

Transaction fee credits and cancelations

Note

Credit card transaction fees are not returned to you when a refund is issued in Austria, Sweden, or the United States.

Transaction fees do not apply to orders that involve cash on delivery.

If you have been charged a transaction fee for a test order, then cancel the test order. A transaction credit will be added to your account, and applied to your next set of transaction fees.

Domains, themes, and one-time app fees

You will receive a bill with a one-time charge for actions like registering a domain, buying a theme, or buying an app. You can view your account history in the Bills section of the Billing page in your Mav Farm admin.

Theme purchases are nonrefundable.

Use Mav Farm balance to pay bills

If your store is based in the United States and you have sufficient funds in your Mav Farm Payments account balance, then Mav Farm balance is selected as your default payment method for theme purchases and one-time app purchases. If you want to pay recurring charges using Mav Farm balance, then you must enable it in your Billing settings.

If the charges exceed the funds in your Mav Farm Payments account balance, then the payment is not taken from your balance. In this case, the full amount of the bill is charged to the credit card that you have on file.

Taxes

If your business is located in a Canadian or American jurisdiction where Mav Farm has a business presence, then Mav Farm is required by law to charge applicable taxes on your subscription. Mav Farm charges taxes only where required to do so by the tax authorities of your jurisdiction. These taxes are related to your Mav Farm subscription and are not influenced by the products or services you sell.

Mav Farm is a Canadian company operating in Canada with a presence in the following US states and districts:

  • Arizona
  • City of Chicago, Illinois
  • Connecticut
  • City of Denver, Colorado
  • Hawaii
  • Indiana
  • Kentucky
  • Massachusetts
  • New Mexico
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Washington D.C.
  • Washington
  • West Virginia

If your store is located in Canada or in any of the listed states or districts, then your subscription will be charged applicable taxes (HST/PST/GST or State/County/Municipal). If your store is located outside of Canada or the states and districts where Mav Farm has a presence, then taxes are not applied to your subscription charge.

The taxes appear on a separate line in your bill.

Taxes on account charges

If you live in a region where Mav Farm is required to charge taxes on any of your account charges, these charges appear in your Mav Farm invoice.


GST charged in Singapore

If your store is located in Singapore, then starting December 2019, you'll be charged Goods and Services Tax (GST) on your Mav Farm fees. This charge will be reflected on your monthly Mav Farm bills. At this time, you can't provide your GST number to be tax exempt.

VAT number for stores in Europe

If your store is located in Europe, then you need to either provide a Value-Added Tax (VAT) number or indicate that you don't have one.

Steps:

  • From your Mav Farm admin, go to Settings > Billing.
  • In the VAT number section, provide your VAT information: If you have a VAT number, then click Add VAT number, enter it in the space provided, and click Save. If you don't have a VAT number, then click I don't have a VAT number, and click Confirm. The VAT number is displayed as N/A.
  • Click Save.

Mav Farm verifies your VAT number through VAT Information Exchange System (VIES), and changes its status from pending to verified once the verification is complete.

VAT charged in Ireland

If your store is located in Ireland, then you're charged 23% VAT on your relevant Mav Farm fees. This charge is reflected in all your monthly bills after June 1, 2019.

VAT number for stores in South Africa

If your store is located in South Africa, then in 2020 you'll be charged 15% Value-Added Tax (VAT). You can choose to either provide a VAT number or indicate that you don't have one.

Steps:

  • From your Mav Farm admin, go to Settings > Billing.
  • In the Tax registration section, provide your VAT information: If you have a VAT number, then click Add VAT number, enter it in the space provided, and click Add VAT number. If you don't have a VAT number, then click I don't have a VAT number, and click Confirm.

Australian GST exemption on Mav Farm subscriptions

If your store is based in Australia, then Australian goods and services tax (GST) applies to your Mav Farm subscription and any Mav Farm Shipping labels at a rate of 10%. However, Mav Farm does not collect GST on your payments if you register for Australian GST and add your Australian Business Number (ABN) to your Mav Farm store.

Your ABN is an 11 digit number used by the Australian government to identify your business. If you're registered for Australian GST, then add your ABN to qualify for GST exemption. Adding your ABN to your Mav Farm store and registering for Australian GST are both necessary to qualify for GST exemption on your Mav Farm subscription..

Steps:

  • From your Mav Farm admin, go to Settings > Billing.
  • In the Tax registration section, click Yes, I'm GST registered.
  • Enter your ABN, and then click Add ABN.

New Zealand GST exemption on Mav Farm subscriptions

As of July 1, 2020, if your store is based in New Zealand, then the New Zealand goods and services tax (GST) applies to your Mav Farm subscription at a rate of 15%. However, Mav Farm does not collect GST on your payments if you register for New Zealand GST and add your Inland Revenue Department (IRD) number to your Mav Farm store.

Your IRD is an 8 or 9 digit number used by the New Zealand government to identify your business. If you're registered for New Zealand GST, then add your IRD number to qualify for GST exemption.

You can add your IRD number before July 1, 2020 to prepare your business for the change. Adding your IRD number to your Mav Farm store and registering for New Zealand GST are both necessary to qualify for GST exemption on your Mav Farm subscription.

Steps:

  • From your Mav Farm admin, go to Settings > Billing.
  • In the Tax registration section, click Yes, I'm GST registered.
  • Enter your IRD number, and then click Add IRD.

Billing credits

Credits to your account are grouped in the following categories:

  • Subscription credit is applied as a discount to your subscription charges.
  • App credit is applied as a discount to your app charges.
  • Shipping credit is applied as a discount to your shipping charges.
  • Transaction credit is applied as a discount to your transaction fees.

Credits are applied to your next bill in the associated category. Credits from one category can't be applied to another.

Note

Credits can only apply to future bills. Credits can't be applied against current subscription or transaction charges.

Check your available billing credits

Steps:

  • From your Mav Farm admin, click Settings > Billing.
  • Review your available credits in the Credits section.

If you have credit available in any credit category, then it is shown in the Credit category table.

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