For professional sellers, Mav Farm automatically authorizes returns that fall within Mav Farm’s return policy. To ensure a consistent experience for buyers, you must match or exceed Mav Farm's return policies.
We only send you return requests that are outside of Mav Farm’s policy or exempt from prepaid returns. When a buyer requests a return, Mav Farm will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. See Out-of-Policy return requests for more information.
Note: We recommend that you respond to return requests within 24 hours.
You can take several actions on return requests in the Manage Returns tool, including viewing order level refunds issued to the buyer. Refer to Guidelines for handling returns before processing your returns. For additional information on how to manage returns, refer to Frequently asked questions about returns, refunds, and cancellations.
To download the summary of returns and refunds for a specific timeframe, you can visit Seller Fulfilled Return Reports.
Note: Once the refund is issued, it can take 3-5 days depending on payment method for the money to reflect in the Buyer’s payment method.