I can’t locate my account or don’t know my username.

You can always log in with your phone number instead of your username.

I received a message that I created a new .show account, but I didn’t sign up for a new account.

Most likely, someone tried to sign up for a .show account using your phone number by mistake. To remove your phone number from the account:

1. If you have a .show account, log out. Before logging out, make sure that you have access to the phone number currently associated with your account. Learn how to update your phone number. If you don't have a .show account, skip to step 2.

2. Contact us to let us know this wasn't you at support@lost.show.

I think my .show account has been hacked.

If you're under the impression that your account has been hacked, please contact us and let us know at support@lost.show.

What can I do if my account has been disabled?

If your .show account was disabled, you’ll see a message telling you when you try to log in. Accounts that don't follow our Community Guidelines or Terms of Use may be disabled without warning. We suggest that you review the Community Guidelines carefully along with the posts on all accounts you've created.

If you think your account was disabled by mistake, you may be able to appeal the decision by opening the app, entering your username and password and following the on-screen instructions.

If you don’t see a disabled message, you may be experiencing a login issue. If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same phone number you used before, but you may not be able to get the same username.

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