Cancelling Orders

If you would like to cancel a recent order, we advise you contact us within one (1) hour from the time you ordered. However, please note that once an order has been processed by the seller, we will not be able to cancel your order. To cancel an order, email us at support@lost.show to process the cancellation. Please include "Order Cancellation" in the subject, so that we can better identify the urgency.

Return Items You Ordered

You can return many items sold on Sho_w. When you return an item, you may see different return options depending on the brand, item, or reason for return. For more specific info on how to prepare and ship your return, please refer to the brand’s return policies located at their website (i.e., www.patagonia.com) or return info the brand provided in the original package.

About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, how the item was purchased and the brand’s specific guidelines for refunds. For more specific info on refunds, please refer to the brand’s refund policies located at their website (i.e., www.patagonia.com) or refund info the brand provided in the original package.

Check the Status of Your Refund

If you’re waiting for a refund and want to check the status, you can contact the brand’s support for specific information and updates. Please find the brand's support contact at their respective website.

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